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Pére de Temps is committed to providing the finest service.
Let us know how we can help! Call us at (818) 319-4202, or email us at firstname.lastname@example.org.
Read below for some frequently asked questions.
Pére de Temps Watches are covered by a limited 2-year warranty.
This warranty does not apply to breakage, normal wear from use, battery, glass, metal bracelets, leather straps or any other damage which has occurred as a result of negligence or unauthorized service. In case of defects covered by the warranty, your watch will, at the sole discretion of Pére de Temps, be repaired or replaced free of charge.
Download complete warranty information HERE.
We accept returns for Peredetemps.com sales only. Purchases made from local stores must be returned to the original point of purchase.
If you are not completely happy with your watch, you must call us within 30 days to obtain a return authorization. Customers must contact our customer service to obtain RMA number (1-818-319-4202). The RMA number must be clearly marked on the outside of the package. Packages without RMA number outside are at risk to be rejected.
Return the watch to:
448 S. Hill Street
Los Angeles, CA 90013
The original purchase amount, less shipping, will be credited to your credit card. Please return the watch in the original box with all original packing material, manuals, warranty cards (not filled out) and any other materials that came with the watch. You are responsible for return shipping costs. For your protection, we recommend you insure your return shipment. We cannot be held responsible for lost or damaged items.
To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of use.
We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return.
Exchanges after 30 days and worn watches are subject to our standard Warranty Policy.
Père de Temps Watches (but not any battery, crystal, band, or strap) is warranted to the owner for a period of TWO YEARS from the date of purchase against defects in manufacture by Père de Temps.
If this watch develops such a defect within the two year period, it will be repaired or replaced at our option, and you must provide an original receipt.
If your watch is out of warranty or having a problem not covered by the written warranty, you will be contacted before any work is performed.
In sending a watch for service, please include a copy of your receipt, your name, billing/ return address, email and phone number.
Send all packages to:
Pére de Temps Service Center
448 S. Hill Street
Los Angeles, CA 90013
*We recommend insuring your package. We are not responsible for lost or damaged items.
Customer service operators are available Monday through Friday, 9:30 AM to 4:30 PM Pacific Standard Time. You may call 1-818-319-4202 to speak with a customer service representative, or leave a message for a return call.
You may also email Pére de Temps Service department at info (at) peredetemps.com
Caring for Your Timepiece
To understand how your specific model Pére de Temps watch functions, download the warranty manual HERE.
Automatic Mechanical Watches
Unlike quartz watches, a mechanical watch functions by a tightly wound spring and various gears and levers. Special attention and care must be given to your watch. When fully wound, your watch has an operating autonomy of 24 – 48 hours depending on the model. The accumulated power reserve enables the watch to run throughout the night. Nevertheless, if your watch has been left unused for several days it will stop. Before using it again, we suggest you wind it manually with about twenty clockwise turns of the crown to ensure that it will operate perfectly in all conditions. Also a watch left unused needs its time and date displays to be reset, before putting on your wrist.
If you would like more information regarding mechanical watches and their care, we recommend reading this article from gearpatrol.com.
The top list of actions to avoid:
- Avoid overwinding your watch.
- Avoid setting the time backwards (counter-clockwise).
- Avoid changing the date between 10 o’clock & 2 o’clock
- Avoid wearing your watch while playing sports associated with high vibrations, such as golf, tennis, mountain biking.
- Avoid any direct contact with products such as solvents / industrial or domestic detergents, as well as cosmetics and perfumes. They may damage the seals and alter the appearance of bracelets and cases.